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Registration issue with 2 keys.

(8 posts) (3 voices)

Started 1 year ago by kangy3
Latest reply from Krysis

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kangy3
Member

Hey guys i'm loving the official plugin so far but I have a problem currently.

I bought 2 registration keys, one for me and one for my father, who just recieved his new Qosmio with Harmon/Kardon audio.

I first tried to activate mine, and it said it timed out, i tried it again, and it worked. Then i went to active my dads and it said both my license keys were used. so I deactivated mine and activated his, and tried to reactivate mine. This did not work.

So basically, one of my registration keys got activated on your end and not on mine, and I cannot deactivate it.
On my account there should be two keys currently activated, EVANPAVILION and DAVE-PC. EVANPAVILION is the one that is not connected to anything currently. If i deactivate my dads and reactivate mine, EVANPAVILION shows up on the list twice. I have tried unistalling and reinstalling too, nothing has worked so far and am looking for some help to deactivate my keys so they can be reactivated correctly. Thank you very much for the help.

EDIT: I am using f2

Posted 1 year ago #
Joey Butera
Audio and Computer Systems Engineer

Ok, I de-activated both. You said it timed out the first time you tried to activate? That's good to know as we may have to extend that timer. Also, I'll look into the bug of your computer taking up two activations. Any one computer should only ever use one activation. Thanks for your patience! When all of this is working properly it will be very simple to use.

Posted 1 year ago #
kangy3
Member

Hi again. still experiencing the same issue, this time it seems to have deactivated on its own but it still says activated in your system.

heres some screenshots
https://picasaweb.google.com/lh/photo/52aoMXmR4Il8eqYb6-I2Aw?feat=directlink

https://picasaweb.google.com/lh/photo/BJH3PfHvoS0Cd6AtX5NR9A?feat=directlink

Know any solutions to this on my end?

Posted 1 year ago #
Joey Butera
Audio and Computer Systems Engineer

Ok, We've identified an issue with deactivation not working properly on our server. It appears that when a Windows computer is de-activated something is preventing it from being re-activated. We are working on it now and will post an update here when we have this issue resolved.

Also, I'd like for you to check Add/Remove programs in the Control Panel to be sure you only have one version of Digital Power Station installed. Versions prior to b8 used a different installer and have shown to conflict with newer versions. If any of our beta testers have two versions installed then un-install both then re-install the latest release candidate.

Posted 1 year ago #
kangy3
Member

Thank you!

Posted 1 year ago #
kangy3
Member

Okay, I did not have two versions, but I uninstalled anyway and reinstalled. No Problems with that. Still though I cannot activate because it says I am still.

Posted 1 year ago #
kangy3
Member

It still cannot activate mine, could you please re-deactivate my keys?

Thanks.

Posted 1 year ago #
Krysis
Member

I too am having the the problem with my key saying that my laptop is already activated but the software itself isn't activated. If you could deactivate it for me I would greatly appreciate it!

Posted 1 year ago #